Extended Warranty Policy for ROBO1 2D

At Shipedge, we are committed to providing our customers with the highest level of customer service and support. To ensure that our customers have complete peace of mind when using the ROBO1 2D Barcode Scanner, we are offering an extended warranty program.

What is Covered:

  • The extended warranty program covers any defects in materials and workmanship in the Product. During the extended warranty period, Shipedge will, at its option, (1) repair the Product using new or refurbished parts, (2) replace the Product with a new or refurbished Product, or (3) Replace with a similar device based on availability of the ROBO1 2D Barcode Scanner for a period of 1 to 2 years from the date of purchase, depending on the choice at time of purchase.

What is not Covered:
This extended warranty does not cover any damage to the Product caused by:

  • Physical or liquid damage to the device.
  • Accidents or misuse
  • Attempted repair by anyone not authorized by Shipedge
  • Use of the product with unauthorized third-party products
  • Use of the Product outside the country of purchase

Warranty Limitations:

  • This extended warranty program is not transferable and is only valid for the original purchaser of the device.
  • A limit of 2 exchanges per year is applicable for this warranty, and a $69 replacement fee will be charged for each exchange.
  • This extended warranty program only applies to the ROBO1 2D Barcode Scanner and does not cover any other products or accessories.
  • The Customer will be responsible for any shipping costs associated with the extended warranty exchange process for the ROBO1 2D Barcode Scanner.

Exchange Process:

  1. To initiate a warranty exchange, please contact Shipedge customer service.
  2. We will confirm the warranty coverage and the customer will be required to provide proof of purchase.
  3. The customer will be required to send us the defective device for inspection and wait the inspection and processing time which may not exceed 2 weeks from the time we receive the device.
  4. If the device is found to be defective and is covered under the extended warranty, we will send a replacement device as soon as possible.

Duration of Coverage:
The extended warranty coverage period for the ROBO1 2D Barcode Scanner begins on the date of purchase and lasts for 1 or 2 years, depending on customer choice at the time of purchase.  

Thank you for choosing the ROBO1 2D Barcode Scanner and for choosing Shipedge as your trusted provider of high-quality products and services. If you have any questions or concerns about this extended warranty program, please don't hesitate to contact us.